Performance Measurement

Why Measure Performance?

What gets measured gets done. Performance measures will help us improve the services that we provide to our citizens. Once we can measure our results, we will be able to track the effectiveness of new and existing programs and services that we deliver, against established objectives. Performance measures can also help allocate resources; both budget and staff time. Because all municipalities across Ontario will be participating in this project, we will have the opportunity to learn from others to continuously improve our performance. No two municipalities are alike, so while comparison has its limitations, it will be useful in alerting us to situation that needs attention.

Performance Measures